@import"https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;600&family=Inter:wght@400;500;600;700&display=swap";::selection{background:transparent;color:inherit}::-moz-selection{background:transparent;color:inherit}:root{--rail-bg:#16191F;--rail-border:#252930;--accent:#4B5563;--accent-dim:rgba(75,85,99,.1);--accent-line:rgba(75,85,99,.3);--ok:#1A7A56;--ok-dim:rgba(26,122,86,.09);--warn:#B45309;--warn-dim:rgba(180,83,9,.09);--err:#C0392B;--err-dim:rgba(192,57,43,.06);--bg:#F2F4F7;--surface:#FFFFFF;--surface-2:#EEF0F4;--ink:#181C24;--muted:#6B7280;--line:#DDE1E9;--line-strong:#BCC2CE;--mono:"IBM Plex Mono","Consolas",monospace;--sans:"Inter","Segoe UI",Arial,sans-serif;--chart-blue:#3B82F6;--chart-indigo:#6366F1;--chart-purple:#8B5CF6;--chart-teal:#0D9488;--chart-cyan:#0891B2;--chart-green:#10B981;--chart-amber:#F59E0B;--chart-red:#EF4444}*{box-sizing:border-box;-webkit-font-smoothing:antialiased}html,body{height:100%;width:100%;margin:0;overflow:hidden;font-family:var(--sans);background:var(--bg);color:var(--ink);font-size:14px}button,input,textarea{font:inherit}.app{height:100vh;width:100vw;padding:12px;display:grid;grid-template-columns:268px minmax(0,1fr);gap:12px;overflow:hidden}.rail{min-width:0;min-height:0;background:var(--rail-bg);color:#fff;border:1px solid var(--rail-border);border-radius:8px;padding:20px 16px;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto;gap:16px;overflow:hidden}.brand{display:flex;align-items:center;gap:11px;min-width:0}.logo{width:42px;height:42px;border-radius:6px;color:var(--rail-bg);display:flex;align-items:center;justify-content:center;flex:0 0 auto;font-family:var(--mono);font-weight:700;font-size:13px;letter-spacing:.03em;position:relative;border:1px solid rgba(255,255,255,.15);text-decoration:none;-webkit-user-select:none;user-select:none;background:#f8fafc;box-shadow:0 4px 12px #f8fafc14;transition:transform .3s ease,box-shadow .3s ease}.logo:hover{transform:translateY(-1px);box-shadow:0 6px 16px #f8fafc26}.logo-letter{display:inline-block;animation:letterColorWave 6s ease-in-out infinite}.logo-letter:nth-child(1){animation-delay:0s}.logo-letter:nth-child(2){animation-delay:.3s}.logo-letter:nth-child(3){animation-delay:.6s}@keyframes letterColorWave{0%,30%,to{color:var(--rail-bg)}15%{color:#3b82f6}}.brand-title{min-width:0}.brand-title h1{margin:0;font-size:15px;line-height:1.1;color:#fff;font-weight:700;letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.brand-title p{margin:3px 0 0;color:#888;font-size:11px;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.scope-chip{display:inline-flex;align-items:center;gap:6px;color:#555;font-family:var(--mono);font-size:10px;font-weight:600;letter-spacing:.08em;text-transform:uppercase}.scope-chip:before{content:"";flex:0 0 auto;width:6px;height:6px;border-radius:50%;background:var(--accent);box-shadow:0 0 0 3px #4b556333}.side-metrics{min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:10px;overflow:hidden}.side-head{display:flex;align-items:center;justify-content:space-between;gap:8px;border-bottom:1px solid rgba(255,255,255,.07);padding-bottom:8px}.side-head h2{margin:0;font-size:11px;color:#888;font-family:var(--mono);font-weight:600;letter-spacing:.07em;text-transform:uppercase}.side-head span{color:var(--accent);font-family:var(--mono);font-size:10px;font-weight:600;letter-spacing:.06em}.metric-list{min-height:0;display:grid;grid-template-rows:repeat(8,minmax(0,1fr));gap:1px;overflow:hidden;background:#ffffff0d;border:1px solid rgba(255,255,255,.07);border-radius:5px}.side-card{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px;align-items:center;background:var(--rail-bg);padding:6px 10px;min-width:0;min-height:0;transition:background .12s}.side-card:first-child{border-radius:5px 5px 0 0}.side-card:last-child{border-radius:0 0 5px 5px}.side-card label{font-size:10px;color:#666;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-card strong{font-size:13px;color:#e8e8e8;font-weight:600;white-space:nowrap;font-family:var(--mono)}.side-card.accent{background:#4b55631f}.side-card.accent strong{color:#d0d5dd}.credit{border-top:1px solid rgba(255,255,255,.07);padding-top:12px;color:#444;font-size:10px;font-family:var(--mono);line-height:1.5}.credit b{display:block;font-size:11px;margin-top:2px;font-weight:600}.credit-word{display:inline-block;color:#999;animation:wordColorWave 6s ease-in-out infinite}.credit-word:nth-child(1){animation-delay:0s}.credit-word:nth-child(2){animation-delay:.6s}@keyframes wordColorWave{0%,30%,to{color:#999}15%{color:#3b82f6}}.main{min-width:0;min-height:0;display:grid;grid-template-rows:auto minmax(0,1fr);gap:12px;overflow:hidden}.header{min-width:0;background:var(--surface);border:1px solid var(--line);border-radius:8px;display:grid;grid-template-columns:minmax(0,1fr) 360px;align-items:center;gap:16px;padding:14px 18px;overflow:hidden}.header h1{margin:0;font-size:22px;font-weight:700;color:var(--ink);line-height:1;letter-spacing:-.02em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.header p{margin:5px 0 0;font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.upload-box{height:68px;display:grid;grid-template-columns:minmax(0,1fr) 128px;grid-template-rows:13px 22px 16px;align-items:start;column-gap:12px;row-gap:2px;border:1.5px dashed var(--line-strong);background:var(--surface-2);border-radius:6px;padding:9px 12px;cursor:pointer;overflow:hidden;transition:border-color .15s,background .15s}.upload-box:hover,.upload-box.dragging{border-color:var(--accent);background:#f4f5f7}.upload-kicker{grid-column:1/2;grid-row:1/2;color:var(--accent);font-size:10px;font-weight:600;line-height:13px;letter-spacing:.08em;text-transform:uppercase;font-family:var(--mono)}.upload-title{grid-column:1/2;grid-row:2/3;min-width:0;font-size:15px;line-height:22px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-name{grid-column:1/2;grid-row:3/4;min-width:0;font-size:11px;line-height:16px;color:var(--muted);font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-btn{grid-column:2/3;grid-row:1/4;align-self:center;height:32px;border:1.5px solid var(--accent);border-radius:4px;background:transparent;color:var(--accent);font-size:12px;font-weight:600;padding:0 12px;display:grid;place-items:center;white-space:nowrap;font-family:var(--mono);transition:background .14s,color .14s}.upload-box:hover .file-btn,.upload-box.dragging .file-btn{background:var(--accent);color:#fff}#fileInput{position:absolute;left:-9999px;opacity:0;width:1px;height:1px}.workspace{min-height:0;display:grid;grid-template-columns:minmax(400px,.9fr) minmax(460px,1.1fr);gap:12px;overflow:hidden}.panel{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:16px;min-width:0;min-height:0;overflow:hidden;display:grid;grid-template-rows:auto minmax(0,1fr)}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px;min-width:0}.panel-head h2{margin:0;font-size:13px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.badge{background:var(--surface-2);color:var(--muted);border:1px solid var(--line);font-weight:600;border-radius:3px;padding:3px 8px;font-size:10px;font-family:var(--mono);white-space:nowrap;max-width:170px;overflow:hidden;text-overflow:ellipsis}.kpi-panel{grid-template-rows:auto minmax(0,1fr) auto}.kpis{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-template-rows:repeat(3,minmax(0,1fr));gap:8px;min-height:0;overflow:hidden}.kpi{border:1px solid var(--line);border-radius:6px;background:var(--surface);padding:12px 14px;display:grid;grid-template-rows:auto 1fr auto;min-width:0;min-height:0;overflow:hidden;transition:border-color .15s,box-shadow .15s;position:relative}.kpi.clickable{cursor:pointer}.kpi.clickable:hover{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.kpi.clickable .kpi-sub:after{content:" · click to explore";color:var(--accent);font-weight:600}.kpi-label{color:var(--muted);font-size:9.5px;letter-spacing:.09em;text-transform:uppercase;font-weight:600;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-value{color:var(--ink);font-size:clamp(22px,2.4vw,33px);font-weight:700;font-family:var(--mono);line-height:1.05;align-self:center;overflow-wrap:anywhere;letter-spacing:-.02em}#kDate{font-size:clamp(17px,1.8vw,24px);line-height:1.1;letter-spacing:0}.kpi-sub{color:var(--muted);font-size:10px;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.validation{margin-top:10px;border-top:1px solid var(--line);padding-top:10px;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.check{min-width:0;border:1px solid var(--line);background:var(--surface-2);border-radius:5px;padding:8px 10px}.check span{display:block;color:var(--muted);font-size:9px;font-weight:600;font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.check strong{display:block;margin-top:3px;color:var(--ink);font-size:11px;font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.check.ok{border-color:#22896b4d;background:var(--ok-dim)}.check.ok strong{color:var(--ok)}.check.err{border-color:#c0392b40;background:#c0392b0f}.check.err strong{color:var(--err)}.message-panel{grid-template-rows:auto minmax(0,1fr) auto auto}textarea{width:100%;height:100%;min-height:0;border:1px solid var(--line);border-radius:6px;background:var(--surface-2);color:var(--ink);padding:14px 16px;font:13px/1.6 var(--mono);resize:none;outline:none;white-space:pre-wrap;overflow:auto}textarea:focus{border-color:var(--accent);background:var(--surface)}.rules{margin-top:8px;border:1px solid var(--line);border-radius:5px;background:var(--surface-2);padding:8px 11px;color:var(--muted);font-size:11px;font-family:var(--mono)}.rules summary{cursor:pointer;color:var(--ink);font-weight:600;list-style:none;display:flex;align-items:center;gap:6px}.rules summary:before{content:"▶";font-size:8px;color:var(--accent)}details[open] summary:before{content:"▼"}.rules div{margin-top:7px;display:grid;gap:4px;line-height:1.5}.actions{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;align-items:center;margin-top:8px;overflow:hidden}.btn{min-width:0;height:36px;border:0;border-radius:4px;background:var(--accent);color:#fff;font-size:12px;font-weight:600;cursor:pointer;font-family:var(--mono);letter-spacing:.02em;transition:opacity .14s,transform .1s;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.btn:hover{opacity:.88}.btn:active{transform:scale(.98)}.btn.secondary{background:transparent;color:var(--accent);border:1.5px solid var(--accent)}.btn.secondary:hover{background:var(--accent-dim)}.btn.info{background:var(--ink);color:#fff}.btn.info:hover{opacity:.9}.btn.ghost{background:var(--surface-2);color:var(--ink);border:1px solid var(--line-strong)}.btn.ghost:hover{background:var(--line)}.actions .status{display:none}.status{text-align:right;min-width:0;font-size:11px;color:var(--muted);font-family:var(--mono);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.status.ok{color:var(--ok);font-weight:600}.status.err{color:var(--err);font-weight:600}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;background:#0009;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;opacity:0;pointer-events:none;transition:opacity .2s}.modal-overlay.open{opacity:1;pointer-events:all}.modal{background:var(--rail-bg);border:1px solid var(--rail-border);border-radius:10px;padding:28px 28px 24px;width:320px;box-shadow:0 24px 64px #00000080;transform:scale(.96) translateY(8px);transition:transform .2s}.modal-overlay.open .modal{transform:scale(1) translateY(0)}.modal-title{font-size:13px;font-weight:700;color:#fff;font-family:var(--mono);letter-spacing:.04em;text-transform:uppercase;margin:0 0 4px}.modal-sub{font-size:11px;color:#555;font-family:var(--mono);margin:0 0 20px}.modal-input-wrap{position:relative;margin-bottom:16px}.modal-input{width:100%;height:38px;background:#ffffff0d;border:1px solid rgba(255,255,255,.1);border-radius:5px;color:#fff;font-size:13px;font-family:var(--mono);padding:0 38px 0 12px;outline:none;transition:border-color .15s;letter-spacing:.1em}.modal-input:focus{border-color:#ffffff4d}.modal-eye{position:absolute;right:10px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:#555;font-size:14px;padding:2px;line-height:1}.modal-error{font-size:11px;font-family:var(--mono);color:var(--err);margin-bottom:12px;display:none}.modal-error.show{display:block}.modal-actions{display:flex;gap:8px}.modal-btn{height:36px;border:0;border-radius:4px;font-size:12px;font-weight:600;cursor:pointer;font-family:var(--mono);letter-spacing:.02em;flex:1;transition:opacity .14s}.modal-btn.primary{background:#f8fafc;color:var(--rail-bg)}.modal-btn.primary:hover{opacity:.88}.modal-btn.cancel{background:#ffffff0f;color:#888;border:1px solid rgba(255,255,255,.08)}.modal-btn.cancel:hover{background:#ffffff1a}.modal-lock{font-size:22px;margin-bottom:12px;display:block}.analytics-overlay{--surface: #1e232b;--surface-2: #252a33;--line: rgba(255,255,255,.08);--line-strong: rgba(255,255,255,.15);--ink: #f0f0f0;--muted: #9aa3af;position:fixed;left:292px;right:12px;top:12px;bottom:12px;z-index:50;border-radius:8px;background:var(--rail-bg);display:grid;grid-template-rows:auto minmax(0,1fr);gap:12px;padding:12px;overflow:hidden;opacity:0;pointer-events:none;clip-path:inset(0 100% 0 0 round 8px);transform:translateZ(0);transition:opacity .18s ease,clip-path .62s cubic-bezier(.16,1,.3,1)}.analytics-overlay.open{opacity:1;pointer-events:all;clip-path:inset(0 0 0 0 round 8px)}.analytics-topbar{background:transparent;border:1px solid rgba(255,255,255,.22);display:flex;align-items:center;gap:12px;padding:0 16px;height:58px;min-height:0;border-radius:8px}.analytics-topbar .logo{display:none}.analytics-topbar h2{margin:0;font-size:14px;font-weight:700;color:#fff;font-family:var(--mono);flex:1}.analytics-topbar .a-badge{font-size:10px;font-family:var(--mono);color:#555;background:#ffffff0a;border:1px solid rgba(255,255,255,.07);border-radius:3px;padding:3px 8px;letter-spacing:.05em}.analytics-close{height:32px;background:#ffffff0f;border:1px solid rgba(255,255,255,.08);border-radius:4px;color:#aaa;font-size:12px;font-weight:600;cursor:pointer;font-family:var(--mono);padding:0 14px;transition:background .14s}.analytics-close:hover{background:#ffffff1f;color:#fff}.date-filter-strip{background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;padding:8px 20px;flex-shrink:0;flex-wrap:wrap}.date-filter-strip label{font-size:11px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.06em;text-transform:uppercase;white-space:nowrap}.date-filter-strip input[type=date]{height:28px;border:1px solid var(--line-strong);border-radius:4px;background:var(--surface-2);color:var(--ink);font-size:11px;font-family:var(--mono);padding:0 8px;outline:none;transition:border-color .13s;cursor:pointer}.date-filter-strip input[type=date]:focus{border-color:var(--accent)}.df-btn{height:28px;border:0;border-radius:4px;background:var(--accent);color:#fff;font-size:11px;font-weight:600;cursor:pointer;font-family:var(--mono);padding:0 12px;transition:opacity .13s}.df-btn:hover{opacity:.85}.df-btn.ghost{background:var(--surface-2);color:var(--ink);border:1px solid var(--line-strong)}.df-btn.ghost:hover{background:var(--line)}.filter-info{font-size:10px;font-family:var(--mono);color:var(--muted);margin-left:auto;white-space:nowrap}.analytics-overlay .date-filter-strip,.analytics-overlay .analytics-tabs{display:none}.analytics-tabs{background:var(--surface);border-bottom:1px solid var(--line);display:flex;gap:0;padding:0 20px;flex-shrink:0}.a-tab{height:44px;border:0;background:transparent;color:var(--muted);font-size:12px;font-weight:600;cursor:pointer;font-family:var(--mono);padding:0 16px;border-bottom:2px solid transparent;transition:color .14s,border-color .14s;letter-spacing:.02em}.a-tab:hover{color:var(--ink)}.a-tab.active{color:var(--ink);border-bottom-color:var(--ink)}.analytics-body{min-height:0;overflow-y:auto;padding:16px 20px;background:transparent;border:1px solid rgba(255,255,255,.22);border-radius:8px}.analytics-body::-webkit-scrollbar{width:5px}.analytics-body::-webkit-scrollbar-thumb{background:var(--line-strong);border-radius:3px}.analytics-overlay .analytics-topbar,.analytics-overlay .analytics-body{opacity:0;transform:translate(-12px)}.analytics-overlay.open .analytics-topbar,.analytics-overlay.open .analytics-body{animation:analyticsContentIn .42s cubic-bezier(.16,1,.3,1) .18s forwards}@keyframes analyticsContentIn{to{opacity:1;transform:translate(0)}}.a-tab-panel{display:none}.a-tab-panel.active{display:block}.insights-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.insight-panel{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:16px;display:flex;flex-direction:column}#weeklyHeatmap,#breachInsight,#breachQueueChart,#breachDisconnectChart,#breachWrapupChart,#breachHourChart{flex:1;display:flex;flex-direction:column}.is-hidden{display:none!important}.insight-panel.full{grid-column:1/-1}.insight-panel h3{margin:0 0 14px;font-size:11px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase}.range-filter{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-end;margin:-2px 0 14px;padding:10px;background:linear-gradient(180deg,#F7F8FA 0%,var(--surface-2) 100%);border:1px solid var(--line);border-radius:6px;box-shadow:inset 0 1px #ffffffb3}.range-filter-group{display:grid;gap:4px;min-width:0;flex:1 1 185px}.range-filter-group label{font-size:8.5px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase;white-space:nowrap}.range-input{height:32px;display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;border:1px solid var(--line-strong);border-radius:5px;background:var(--surface);padding:0 7px;box-shadow:0 1px #ffffffbf;transition:border-color .13s,box-shadow .13s}.range-input:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-dim)}.range-token{height:18px;display:grid;place-items:center;border-radius:3px;background:var(--surface-2);border:1px solid var(--line);color:var(--accent);font-size:8px;font-weight:700;font-family:var(--mono);letter-spacing:.06em;padding:0 5px}.range-input input{width:100%;height:30px;border:0;background:transparent;color:var(--ink);font-size:11px;font-family:var(--mono);padding:0;outline:none;min-width:0}.date-segments{grid-template-columns:auto 28px auto 28px auto 46px;gap:5px}.date-segments .date-part{height:24px;text-align:center;border-bottom:1.5px solid var(--line-strong);font-weight:600;letter-spacing:.04em}.date-segments .date-part:focus{border-bottom-color:var(--accent)}.date-segments .date-part.year{width:46px}.date-segments .date-sep{color:var(--muted);font-family:var(--mono);font-weight:700;font-size:12px;line-height:1}.date-segments input[type=hidden]{display:none}.range-input input::-webkit-calendar-picker-indicator{cursor:pointer;opacity:.55;filter:grayscale(1)}.range-input input::-webkit-calendar-picker-indicator:hover{opacity:.95}.bar-row{display:grid;grid-template-columns:120px 1fr 56px;gap:8px;align-items:center;margin-bottom:9px}.bar-row:last-child{margin-bottom:0}.bar-label{font-size:11px;font-family:var(--mono);color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bar-label.clickable{cursor:pointer;color:var(--chart-blue);text-decoration:underline dotted}.bar-label.clickable:hover{opacity:.75}.bar-track{background:var(--surface-2);border-radius:3px;height:10px;overflow:hidden}.bar-fill{height:100%;border-radius:3px;transition:width .5s cubic-bezier(.4,0,.2,1)}.bar-val{font-size:11px;font-family:var(--mono);color:var(--muted);text-align:right}.agent-table{width:100%;border-collapse:collapse;font-size:12px;font-family:var(--mono)}.agent-table th{text-align:left;color:var(--muted);font-size:9.5px;font-weight:600;letter-spacing:.07em;text-transform:uppercase;padding:0 10px 8px 0;border-bottom:1px solid var(--line)}.agent-table td{padding:9px 10px 5px 0;border-bottom:1px solid var(--surface-2);vertical-align:middle}.agent-table tr:last-child td{border-bottom:none}.agent-table tr.clickable-row{cursor:pointer;transition:background .1s}.agent-table tr.clickable-row:hover td{background:#3b82f60a}.agent-name{font-weight:600;color:var(--chart-blue)!important;text-decoration:underline dotted;cursor:pointer}.day-table{width:100%;border-collapse:collapse;font-size:12px;font-family:var(--mono)}.day-table th{text-align:left;color:var(--muted);font-size:9.5px;font-weight:600;letter-spacing:.07em;text-transform:uppercase;padding:0 10px 8px 0;border-bottom:1px solid var(--line)}.day-table td{padding:9px 10px 5px 0;border-bottom:1px solid var(--surface-2);vertical-align:middle}.day-table tr:last-child td{border-bottom:none}.pill{display:inline-flex;align-items:center;border-radius:3px;font-size:10px;font-weight:600;font-family:var(--mono);padding:2px 7px;letter-spacing:.02em}.pill.ok{background:var(--ok-dim);color:var(--ok)}.pill.warn{background:var(--warn-dim);color:var(--warn)}.pill.err{background:var(--err-dim);color:var(--err)}.pill.neutral{background:var(--surface-2);color:var(--muted)}.pill.aht-fast{background:var(--ok-dim);color:var(--ok)}.pill.aht-normal{background:#3b82f61a;color:var(--chart-blue)}.pill.aht-slow{background:var(--warn-dim);color:var(--warn)}.bucket-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.bucket-card{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:12px;text-align:center}.bucket-val{font-size:26px;font-weight:700;font-family:var(--mono);color:var(--ink)}.bucket-label{font-size:9.5px;font-family:var(--mono);color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin-top:4px}.bucket-sub{font-size:10px;font-family:var(--mono);color:var(--muted);margin-top:2px}.hourly-wrap{display:flex;align-items:flex-end;gap:3px;height:90px;padding-bottom:2px}.h-bar-col{display:flex;flex-direction:column;align-items:center;flex:1;gap:2px;height:100%;justify-content:flex-end}.h-bar-handled{background:var(--chart-blue);border-radius:2px 2px 0 0;width:100%;transition:height .5s}.h-bar-abandoned{background:var(--chart-red);border-radius:2px 2px 0 0;width:100%;transition:height .5s}.h-label{font-size:8px;font-family:var(--mono);color:var(--muted);margin-top:3px}.wrapup-bar{height:16px;border-radius:3px;background:var(--surface-2);display:flex;overflow:hidden;margin-top:6px}.wu-ok{background:var(--chart-green);transition:width .5s}.wu-timeout{background:var(--chart-amber);transition:width .5s}.wu-missing{background:var(--line-strong);transition:width .5s}.wu-legend{display:flex;gap:10px;margin-top:5px;flex-wrap:wrap}.wu-leg-item{display:flex;align-items:center;gap:4px;font-size:9.5px;font-family:var(--mono);color:var(--muted)}.wu-leg-dot{width:8px;height:8px;border-radius:2px;flex-shrink:0}.donut-wrap{display:flex;align-items:center;gap:16px}.donut-legend{display:flex;flex-direction:column;gap:7px;flex:1}.legend-row{display:flex;align-items:center;gap:7px;font-size:11px;font-family:var(--mono)}.legend-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.legend-label{color:var(--muted);flex:1}.legend-val{color:var(--ink);font-weight:600}.empty-state{padding:32px 16px;text-align:center;color:var(--muted);font-family:var(--mono);font-size:11px;width:100%;flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center}.empty-state.compact-empty{padding:14px 16px;min-height:0;display:grid;place-items:center}.empty-state.compact-empty .ei{font-size:18px;margin-bottom:4px}.mini-kpis.collapsed-empty{display:block!important;margin-bottom:0}.mini-kpis.collapsed-empty .empty-state{max-width:520px;margin:0 auto}.empty-state .ei{font-size:28px;margin-bottom:10px;opacity:.4}.analytics-overlay .insight-panel{background:#ffffff09;border-color:#fff3;color:#e5e7eb;box-shadow:inset 0 1px #ffffff09}.analytics-overlay .insight-panel h3{color:#aab1bd}.analytics-overlay .range-filter{background:#ffffff0a;border-color:#ffffff2e;box-shadow:inset 0 1px #ffffff09}.analytics-overlay .range-filter-group label{color:#8d96a3}.analytics-overlay .range-input{background:#ffffff0b;border-color:#ffffff3d;box-shadow:none}.analytics-overlay .range-input:focus-within{border-color:#f8fafc6b;box-shadow:0 0 0 3px #f8fafc14}.analytics-overlay .range-token{background:#ffffff12;border-color:#ffffff2e;color:#c9d0da}.analytics-overlay .range-input input,.analytics-overlay .date-segments .date-part{color:#f4f6f8}.analytics-overlay .date-segments .date-part{border-bottom-color:#ffffff47}.analytics-overlay .date-segments .date-part::placeholder,.analytics-overlay .range-input input::placeholder{color:#747d8b}.analytics-overlay .date-segments .date-sep,.analytics-overlay .filter-info,.analytics-overlay .empty-state,.analytics-overlay .lb-sub,.analytics-overlay .lb-note{color:#8d96a3}.analytics-overlay .lb-col,.analytics-overlay .mini-kpi{background:#ffffff0e;border-color:#ffffff2e}.analytics-overlay .lb-col h4,.analytics-overlay .lb-row:not(:last-child){border-color:#ffffff14}.analytics-overlay .lb-name,.analytics-overlay .lb-value,.analytics-overlay .mini-kpi-value,.analytics-overlay .bar-label,.analytics-overlay .legend-val,.analytics-overlay .hm-cell{color:#e5e7eb}.analytics-overlay .bar-track{background:#ffffff1a}.analytics-overlay .hm-hlabel,.analytics-overlay .hm-dlabel,.analytics-overlay .hm-legend{color:#8d96a3}.analytics-overlay .hm-insight{color:#e5e7eb;background:#ffffff0b;border-color:#ffffff17}.analytics-overlay .df-btn{background:#f8fafc;color:var(--rail-bg)}.analytics-overlay .df-btn.ghost{background:#ffffff0f;color:#d8dee8;border-color:#ffffff24}.heatmap-wrap{overflow-x:auto;padding-bottom:4px}.heatmap-grid{display:grid;grid-template-columns:40px repeat(24,minmax(0,1fr));gap:2px}.hm-cell{display:flex;align-items:center;justify-content:center;font-size:8px;font-family:var(--mono);color:var(--ink);height:20px;border-radius:2px;white-space:nowrap}.hm-corner{background:transparent}.hm-hlabel{color:var(--muted);height:14px}.hm-dlabel{color:var(--muted);font-weight:600;justify-content:flex-start;padding-left:2px}.hm-data{cursor:default;transition:transform .1s,outline .1s;position:relative}.hm-data:hover{transform:scale(1.18);outline:1px solid var(--ink);z-index:2}.hm-peak{outline:2px solid var(--ink);outline-offset:-1px;z-index:1}.hm-insight{margin-top:10px;font-size:11px;font-family:var(--mono);color:var(--ink);background:var(--surface-2);padding:8px 10px;border-radius:5px;border:1px solid var(--line)}.hm-legend{display:flex;align-items:center;gap:6px;margin-top:8px;font-size:9.5px;font-family:var(--mono);color:var(--muted)}.hm-legend-scale{display:flex;height:10px;border-radius:2px;overflow:hidden;width:120px}.hm-legend-scale span{flex:1;height:100%}.lb-columns{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.lb-col{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:10px}.lb-col h4{margin:0 0 8px;font-size:10.5px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.05em;text-transform:uppercase;padding-bottom:6px;border-bottom:1px solid var(--line)}.lb-row{display:grid;grid-template-columns:24px minmax(0,1fr) auto;gap:8px;align-items:center;padding:6px 4px;border-radius:4px;font-family:var(--mono)}.lb-row:not(:last-child){border-bottom:1px solid var(--line)}.lb-rank{font-size:13px;text-align:center;font-weight:700;color:var(--muted)}.lb-name{font-size:11.5px;color:var(--ink);font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.lb-value{font-size:12px;font-weight:700;color:var(--ink);text-align:right}.lb-sub{grid-column:2/4;font-size:9.5px;color:var(--muted);margin-top:-2px}.lb-coach .lb-value{color:var(--warn)}.lb-sla .lb-value{color:var(--ok)}.lb-note{margin-top:8px;font-size:10px;color:var(--muted);font-family:var(--mono);font-style:italic}@media (max-width:1180px){.lb-columns{grid-template-columns:1fr}}.mini-kpis{display:grid;gap:8px;margin-bottom:4px}.mini-kpi{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:10px 12px}.mini-kpi-label{font-size:9.5px;color:var(--muted);font-family:var(--mono);font-weight:600;letter-spacing:.07em;text-transform:uppercase}.mini-kpi-value{font-size:20px;font-weight:700;color:var(--ink);font-family:var(--mono);margin-top:2px}.mini-kpi-sub{font-size:10px;color:var(--muted);font-family:var(--mono);margin-top:1px}@media (max-width:1180px){.mini-kpis{grid-template-columns:repeat(2,1fr)!important}}.comparator-controls{display:flex;align-items:flex-end;gap:12px;margin-bottom:16px;flex-wrap:wrap}.comp-select-group{display:flex;flex-direction:column;gap:4px}.comp-select-group label{font-size:9px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase}.comp-select-group select{height:32px;border:1px solid var(--line-strong);border-radius:4px;background:var(--surface-2);color:var(--ink);font-size:11px;font-family:var(--mono);padding:0 8px;outline:none;cursor:pointer;min-width:140px;transition:border-color .13s}.comp-select-group select:focus{border-color:var(--accent)}.comp-vs{font-size:12px;font-weight:700;color:var(--muted);font-family:var(--mono);padding-bottom:6px;letter-spacing:.1em}.comp-header{display:grid;grid-template-columns:110px 1fr 1fr 1fr;gap:8px;margin-bottom:6px;padding:6px 10px}.comp-day-label{font-size:10px;font-weight:700;font-family:var(--mono);letter-spacing:.04em;text-transform:uppercase;text-align:center}.comp-grid{display:grid;gap:4px}.comp-metric-row{display:grid;grid-template-columns:110px 1fr 1fr 1fr;gap:8px;align-items:center;padding:10px;background:var(--surface-2);border:1px solid var(--line);border-radius:5px;transition:border-color .13s}.comp-metric-row:hover{border-color:var(--line-strong)}.comp-metric-label{font-size:10px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.05em;text-transform:uppercase}.comp-val{font-size:15px;font-weight:700;font-family:var(--mono);color:var(--ink);text-align:center}.comp-val.a{color:var(--chart-blue)}.comp-val.b{color:var(--chart-teal)}.comp-delta{font-size:11px;font-weight:600;font-family:var(--mono);text-align:center;padding:3px 8px;border-radius:3px}.comp-delta.improved{color:var(--ok);background:var(--ok-dim)}.comp-delta.declined{color:var(--err);background:var(--err-dim)}.comp-delta.neutral{color:var(--muted);background:var(--surface-2)}.drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:199;background:#00000059;opacity:0;pointer-events:none;transition:opacity .25s}.drawer-overlay.open{opacity:1;pointer-events:all}.agent-drawer{position:fixed;top:0;right:0;height:100%;width:460px;background:var(--surface);z-index:200;display:flex;flex-direction:column;transform:translate(100%);transition:transform .28s cubic-bezier(.4,0,.2,1);box-shadow:-8px 0 32px #0000001a}#agentDrawer{z-index:205}.agent-drawer.open{transform:translate(0)}.drawer-header{background:var(--rail-bg);padding:20px 20px 16px;flex-shrink:0;position:relative;border-left:1px solid var(--rail-border)}.drawer-close{position:absolute;top:14px;right:14px;background:#ffffff0f;border:1px solid rgba(255,255,255,.08);border-radius:4px;color:#aaa;font-size:16px;width:28px;height:28px;cursor:pointer;display:grid;place-items:center;line-height:1;transition:background .13s}.drawer-close:hover{background:#ffffff1f;color:#fff}.drawer-agent-name{font-size:17px;font-weight:700;color:#fff;font-family:var(--mono);margin-bottom:3px}.drawer-agent-sub{font-size:10px;color:#555;font-family:var(--mono)}.drawer-kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-top:12px}.drawer-kpi{background:#ffffff0a;border:1px solid rgba(255,255,255,.07);border-radius:5px;padding:8px 10px}.drawer-kpi-label{font-size:9px;color:#555;font-family:var(--mono);font-weight:600;letter-spacing:.07em;text-transform:uppercase}.drawer-kpi-value{font-size:16px;font-weight:700;color:#e8e8e8;font-family:var(--mono);margin-top:2px}.drawer-kpi-sub{font-size:9px;color:#444;font-family:var(--mono);margin-top:1px}.drawer-body{flex:1;overflow-y:auto;padding:16px 20px;border-left:1px solid var(--line)}.drawer-body::-webkit-scrollbar{width:4px}.drawer-body::-webkit-scrollbar-thumb{background:var(--line-strong);border-radius:2px}.drawer-section{margin-bottom:18px}.drawer-section h4{font-size:10px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase;margin-bottom:10px;padding-bottom:6px;border-bottom:1px solid var(--line)}.agent-drawer.day-drawer{width:min(720px,50vw)}@media (max-width:1180px){.agent-drawer.day-drawer{width:min(720px,calc(100vw - 32px))}}.agent-drawer.day-drawer .drawer-kpis{grid-template-columns:repeat(4,1fr)}@media (max-width:520px){.drawer-kpis,.agent-drawer.day-drawer .drawer-kpis{grid-template-columns:repeat(2,1fr)!important}}.day-table tr.clickable-row{cursor:pointer;transition:background .12s}.day-table tr.clickable-row:hover{background:#3b82f614}.clickable-agent-pill{cursor:pointer;background:var(--surface);transition:all .15s}.clickable-agent-pill:hover{background:var(--surface-2)!important;border-color:var(--line-strong)!important;box-shadow:0 2px 6px #0000000d}.drawer-back{background:#ffffff14;border:1.5px solid rgba(255,255,255,.12);border-radius:4px;color:#e8e8e8;font-size:10px;font-weight:600;padding:4px 8px;cursor:pointer;font-family:var(--mono);display:inline-flex;align-items:center;transition:background .13s,border-color .13s;letter-spacing:.03em;text-transform:uppercase;margin-bottom:8px}.drawer-back:hover{background:#ffffff29;border-color:#ffffff3d}.rc-card{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:12px;margin-bottom:14px}.rc-title{font-size:10px;font-weight:600;color:var(--muted);font-family:var(--mono);letter-spacing:.07em;text-transform:uppercase;margin-bottom:10px;display:flex;justify-content:space-between;align-items:center;padding-bottom:6px;border-bottom:1px solid var(--line)}.rc-meter-track{height:16px;background:#0000000f;border:1px solid var(--line);border-radius:4px;overflow:hidden;display:flex;margin-bottom:10px}.rc-meter-fill{height:100%;transition:width .3s ease}.rc-legend{display:grid;grid-template-columns:1fr 1fr;gap:8px;font-family:var(--mono);font-size:11px}.rc-legend-item{display:flex;align-items:center;gap:6px;background:var(--surface);padding:6px 8px;border-radius:4px;border:1px solid var(--line)}.rc-dot{width:8px;height:8px;border-radius:2px;flex-shrink:0}.rc-val{margin-left:auto;font-weight:600;color:var(--ink)}.hourly-gos-chart{display:flex;align-items:flex-end;gap:4px;height:110px;margin-bottom:8px;background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:22px 8px 6px}.h-gos-col{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end;position:relative;min-width:0;cursor:pointer}.h-gos-col:hover .h-gos-bar{opacity:.75;transform:scaleY(1.04);transform-origin:bottom}.h-gos-col.active .h-gos-bar{box-shadow:0 0 0 2px var(--ink)}.h-gos-bar{width:100%;max-width:18px;border-radius:3px 3px 0 0;min-height:4px;transition:height .3s ease,opacity .15s,transform .15s;position:relative}.h-gos-val{position:absolute;top:-16px;font-size:8.5px;font-family:var(--mono);font-weight:600;color:var(--ink);white-space:nowrap}.h-gos-lbl{font-size:9px;font-family:var(--mono);color:var(--muted);margin-top:4px}.hourly-miss-chart{display:flex;align-items:flex-end;gap:4px;height:110px;margin-bottom:8px;background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:22px 8px 6px}.h-miss-col{flex:1;display:flex;flex-direction:column;align-items:center;height:100%;justify-content:flex-end;position:relative;min-width:0;cursor:pointer}.h-miss-col:hover .h-miss-stack{opacity:.75}.h-miss-stack{width:100%;max-width:18px;display:flex;flex-direction:column-reverse;border-radius:3px 3px 0 0;overflow:hidden;transition:opacity .15s}.h-miss-seg{width:100%;transition:height .3s ease}.h-miss-val{position:absolute;top:-16px;font-size:8.5px;font-family:var(--mono);font-weight:600;color:var(--ink);white-space:nowrap}.cum-gos-wrap{background:var(--surface);border:1px solid var(--line);border-radius:6px;padding:12px;margin-bottom:8px}.cum-gos-svg{width:100%;display:block}.cum-gos-dot,.mtd-gos-dot{transition:r .15s ease,stroke-width .15s ease}circle.cum-gos-dot:hover,circle.mtd-gos-dot:hover{r:6px;stroke-width:2.5px}#chartTooltip{position:absolute;display:none;background:#16191feb;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border:1px solid rgba(255,255,255,.12);color:#e4e6eb;padding:8px 12px;border-radius:6px;font-family:var(--mono);font-size:11px;z-index:99999;pointer-events:none;box-shadow:0 8px 24px #00000080;line-height:1.4}.hour-detail{background:var(--surface-2);border:1px solid var(--line);border-radius:6px;padding:0;margin-bottom:14px;overflow:hidden;max-height:0;opacity:0;transition:max-height .3s ease,opacity .25s ease,padding .25s ease}.hour-detail.open{max-height:500px;opacity:1;padding:14px}.hour-detail-title{font-size:12px;font-weight:700;color:var(--ink);font-family:var(--mono);margin-bottom:10px;display:flex;align-items:center;justify-content:space-between}.hour-detail-title .pill{font-size:10px}.hour-detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:10px}.hd-stat{background:var(--surface);border:1px solid var(--line);border-radius:4px;padding:8px;text-align:center}.hd-stat-label{font-size:8.5px;color:var(--muted);font-family:var(--mono);font-weight:600;letter-spacing:.06em;text-transform:uppercase}.hd-stat-value{font-size:16px;font-weight:700;color:var(--ink);font-family:var(--mono);margin-top:2px}.hd-stat-sub{font-size:9px;color:var(--muted);font-family:var(--mono);margin-top:1px}.hd-narrative{font-size:11px;font-family:var(--mono);line-height:1.5;color:var(--ink);background:var(--surface);padding:10px;border-radius:4px;border:1px solid var(--line)}.hd-narrative .up{color:var(--ok);font-weight:600}.hd-narrative .down{color:var(--err);font-weight:600}.hd-narrative .flat{color:var(--muted);font-weight:600}#toastContainer{position:fixed;bottom:20px;right:20px;z-index:9999;display:flex;flex-direction:column;gap:10px;pointer-events:none}.toast{pointer-events:all;display:flex;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:14px 18px;box-shadow:0 12px 32px #00000014,0 4px 12px #0000000a;font-family:Inter,sans-serif;max-width:380px;min-width:300px;transform:translate(calc(100% + 28px));opacity:0;transition:transform .32s cubic-bezier(.34,1.25,.64,1),opacity .32s ease;position:relative;overflow:hidden}.toast.show{transform:translate(0);opacity:1}.toast.hide{transform:translate(calc(100% + 28px));opacity:0;transition:transform .22s ease,opacity .22s ease}.toast-icon{flex-shrink:0;width:36px;height:36px;border-radius:50%;background:#0000000a;border:1px solid rgba(0,0,0,.05);display:grid;place-items:center;font-size:18px}.toast-content{flex:1;min-width:0}.toast-title{font-weight:600;color:var(--ink);font-size:13.5px;margin-bottom:3px}.toast-msg{color:var(--muted);font-size:11.5px;line-height:1.4}.toast-msg strong{color:var(--ink);font-weight:600}.toast-dismiss{flex-shrink:0;background:#00000008;border:1px solid rgba(0,0,0,.05);border-radius:6px;cursor:pointer;color:var(--muted);font-size:13px;font-weight:600;line-height:1;width:26px;height:26px;display:grid;place-items:center;transition:all .15s}.toast-dismiss:hover{background:#00000014;color:var(--ink)}@keyframes toastBar{0%{width:100%}to{width:0%}}@media (max-width:1180px){.app{grid-template-columns:248px 1fr;padding:10px;gap:10px}.rail{padding:14px}.header{grid-template-columns:1fr}.upload-box{width:100%}.workspace,.actions{grid-template-columns:1fr 1fr}.status{display:none}.insights-grid{grid-template-columns:1fr}.insight-panel.full{grid-column:auto}.range-filter{grid-template-columns:repeat(2,minmax(0,1fr))}.range-filter .filter-info{grid-column:1/-1;margin-left:0}.analytics-overlay{left:268px;right:10px;top:10px;bottom:10px}}@media (max-width:930px){html,body{overflow:auto}.app{height:auto;min-height:100vh;overflow:visible;grid-template-columns:1fr}.main{grid-template-rows:auto auto;overflow:visible}.workspace{grid-template-columns:1fr;overflow:visible}.panel{min-height:360px}.message-panel{min-height:420px}.kpis{min-height:440px}.metric-list{grid-template-columns:repeat(2,minmax(0,1fr));grid-template-rows:none}.validation,.actions{grid-template-columns:1fr}.bucket-grid{grid-template-columns:repeat(2,1fr)}.agent-drawer{width:100%}.analytics-overlay{left:0;right:0;top:0;bottom:0;border-radius:0;z-index:70}.analytics-topbar .logo{display:flex}}
